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Professional Learning

Express: Dealing with Difficult People

This one-credit, two-month course is entirely self-paced and can be taken anytime between April 10 and August 31, 2025.

At a Glance

In this 1-credit-hour class, participants will delve into the psychology behind difficult behavior, uncovering the root causes that often drive it, such as unmet needs, miscommunication, or external stressors. The course will introduce evidence-based techniques, including de-escalation strategies, assertive communication, and emotional intelligence, to foster a calm and constructive environment.

Outcomes

  • 1-credit hour
Developed by:

Candice Benjamin, Educate Teachers

Last Updated: April 10, 2025

Details

Session Length

2 months

Session Format

Online

This class is available for License Renewal credit.

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The Iowa State Education Association works to promote, advance, and protect public education, the education profession, and the rights and interests of our members.

NEA Micro-Credentials

A micro-credential is a short, competency-based recognition. NEA offers over 175 micro-credentials that have been created by educators for educators.
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Leading in our schools, communities, and state.

The Iowa State Education Association works to promote, advance, and protect public education, the education profession, and the rights and interests of our members. When you join the ISEA, you’re joining forces with the power and influence of 3.2 million members nationwide.
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The Iowa State Education Association is a state affiliate of the National Education Association (NEA), the nation's largest professional employee organization. NEA has affiliate organizations in every state and in more than 14,000 communities across the United States.

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